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Add a Similar Record

It's easy to copy fields from an existing record as the basis for a new one.

Maybe you have an issue where a lot of the basic information (e.g. product, version, platform) is the same as an issue that's already been added. All you have to do is view the existing record and click on the Add Similar link in the upper right corner. This will copy the information into the fields on the Add Page. Then, you can easily make adjustments, perhaps change the Title and Description, before saving the new record.

Add Similar

Some notes about this option:

  • Fields that aren't visible on the Add Page won't be copied into the new record.
  • Status and Assigned To are special fields so it may not be possible to set these to the same value as the original record.

For more detail, check out the Add Similar information in the Online Help Guide.