Is your process capturing the data you need to run the reports you want?

As business requirements change over time, management may request different metrics than were in mind when your Tracker system was configured. No need to fear. We've got tricks for adding fields to generate the reports you need.

Categorize Your Data

Adding a pulldown to categorize your data is simple:

  1. Add a new field with Pulldown selected as the type.
  2. Define the option menu items.
  3. Include the field on the Add Page (if relevant) or add it as a task field to a transition(s) so this field can be set in new records.

Existing records will get the default value for the new field. If needed, you can use the Edit Results operation to set this field for different batches of data. Then, create charts with this field selected in the "For every..." option in the Perform calculations section or as a breakdown value.

Employee Performance

A User Pulldown field can capture which user performed an action in the process (e.g. who fixed/tested/closed an issue). This Knowledge Base article has the detailed steps for setting up this type of field. It even has a wizard to help you set the value of the field for existing records. Then, create charts with this field selected in the "For every..." option in the Perform calculations section or as a breakdown value.

Chart Showing Total Issues Fixed By Developer

Time Calculations

Capturing important milestones in date fields will allow you to run reports that compare dates. For example, you may want to see the average time it takes to respond to a customer who contacted your Help Desk or Support team.

Add a new field with Date selected as the type. Then, add it as a task field to a transition(s) so the key date can be captured as records are processed. A date field can be set with the current date and time or can be set with a relative value. This Help section explains all of the available options.

Then, add a chart that uses the "Average time from <date 1> to <date 2>" option.

Average Fix Time

Key information for the new admin of an existing Tracker system.

Tag, you're it! Your Tracker administrator has left the company and now you need to take over. We've got you covered...check out this Knowledge Base article for details about the actions you'll most likely need to handle in this new role. Or, you can contact NetResults Technical Support to request an administrator training session and get a more comprehensive look at Tracker's Admin operations.

And, if your company's been using Tracker for a while, you might want to take advantage of our tune-up service to help you make the most of your system. We can help you streamline your process and enable new features that can help make things easier.

Tracker has a lot in common with the beautiful game's biggest tournament.

FIFA World Cup 2018

Unite People Without Having to Be in the Same Location

You can enjoy the World Cup from the comfort of your own device. The same is true of Tracker. All you need is a browser to access it from anywhere in the world. You don't need a conference room, you don't need a meeting...just login and see what's happening.

See the Stars and Learn New Tricks

Your organization's departments have their own Messi, Neymar or CR7. Tracker gives you a front row seat to their jawdropping customer saves and out-of-the-box solutions. A Tracker report can serve as a meeting agenda for a weekly/monthly staff meeting to review noteworthy actions.

You can also learn what not to do. Since Tracker has a complete & searchable audit trail, it's easy to conduct a post-mortem when needed.

Anything Can Happen

A reversal of fortune can happen in a single flick of the ball in stoppage time. Tracker's alerts & email notifications help you stay on top of changes so you can respond immediately.

Choose a display option that works best for the data in your pulldown field.

If You Have 100+ Menu Options...

Search Pulldown

...use Search as the Display Style so you can easily locate the desired option using key words.

To set the Display Style for a pulldown:

  1. Login as Admin and click on the Admin icon.
  2. Click on the Fields link.
  3. Click on the Edit button to the left of the field you wish to modify.
  4. Change the Display Style option and click OK.

Show All of a Short List

Radio Pulldowns

The Radio options show the entire list of menu items.

More information about the properties of Pulldown fields is available in the Admin Help Guide

Create a form that's easy for your end users to fill out.

Keep It Short

Simple Add Page

Figure out the most important data that needs to be collected, but keep it to a reasonable number of fields. End users are more likely to fill out the form if you keep it short and simple.

To set a field so it's not displayed on the Add Page:

  1. Login as Admin and click on the Admin icon.
  2. Click on the Fields link.
  3. Locate the field you wish to modify and check the Forms column.
  4. Check the name of the form where you want to change the field. If there is a * next to the form name, click on the Edit button to the left of the field and proceed to step 5. If there is no * next to the form name, click on the Forms button to the left of the field, then click on the Form name in the left column and click on the Edit button, then proceed to step 5.
  5. Scroll down to locate the field called Add Page Visibility. To remove the field from being displayed on the Add Page for some user groups (while keeping the field displayed for other user groups), hold down the Ctrl button on your keyboard while clicking on user groups to de-select them.
  6. Click OK to save the changes.

Check Form Properties

Show Required Fields First

List required fields at the top of the form so they get filled out first.

To change the order of a field:

  1. Login as Admin and click on the Admin icon.
  2. Click on the Fields link.
  3. Locate the field you wish to modify and check the Forms column.
  4. Check the name of the form where you want to change the field. If there is a * next to the form name, click on the Edit button to the left of the field and proceed to step 5. If there is no * next to the form name, click on the Forms button to the left of the field, then click on the Form name in the left column and click on the Edit button, then proceed to step 5.
  5. Enter a number in Record Order to determine where the field is displayed relative to other fields on the form, then click OK.

Change the Order

Provide a Help Description

Use Field Help

Make use of the Help Description feature to give hints about what goes into each field on the form. You can format the text using tags for bold, italics and more and you can add links to point to a web site page or document that provides additional information.

Check out these posts with tips and more tips to help your end users.