Alerts can be sent and repeated in 15 minute increments.

If you're using Alerts to regulate response times, you can trigger notifications in 15, 30 or 45 minute increments in Version 7.0 or newer.

Severity 1 Issues

You can set Alerts such that when a severity 1 issue is reported, it can trigger an alert every 15 minutes until someone takes action on the issue.

Severity 1 Example

To configure alerts this way, check out the based-on alerts blog post for details.

Information about upgrading to Version 7.0 or newer can be found on the downloads page.

Double-click to view and other new report tricks.

Home Page Report Sample

Double click on a line in a report on the Home or Query pages and you will see the View Page with full details of the record.

View Page

A new Metrics display engine was added to allow charts to be displayed without requiring any browser add-ons or plug-ins. It automatically adjusts the chart layout based on the data at run time. For example, it will add a legend, if needed.

Chart with Legend

You can click on an item in the legend to hide or show it. The data for Developer One is hidden in the chart below.

Chart with Hidden Item

Or, a donut chart will be displayed instead of a pie chart when the calculation is being broken down by an additional parameter.

Donut Chart

These features are available in Version 7.0 or newer. Upgrade information can be found on the downloads page.

Version 7.0.0 of NetResults Tracker has been released.

It includes a new metrics display engine which uses browser-native technologies, eliminating the requirement for a browser add-on (e.g. Java, Flash) to display charts. All Tracker operations can now be done with a standard web browser without any add-ons or plug-ins.

It adds support for the following DBMSs:

  • SQL Server 2017,
  • MySQL 5.7, and
  • Amazon Aurora.

It enables installation on Windows Server 2016 (IIS 10.0).

It includes the following technology previews:

  • webhooks (integrate Tracker with your own or third-party software; use Notification Rules to custom configure calls from Tracker to other applications at key points in your workflow), and
  • Google sign-on integration (use Google authentication for single sign-on with Tracker).

Please review the 7.0.0 feature list for details.

Upgrade instructions and download information are available on the downloads page.

Start off with a template that has a form, fields and workflow modeled for your intended use already set up.

When you create a new workgroup, you can select from different templates for popular uses of Tracker such as Product Development, Support or Change Management. If none of the templates matches the process you are implementing, there is a Base template with a minimal configuration so that you can add your own fields workflow.

Choose a Template

Learn about the configuration of a template by clicking on a template's link in the Online Help Guide.

This blog post provides helpful information for implementing a new process or project.

Update the hostname used in the link included in email notifications.

Email Link

Email notifications can have a link to login to Tracker and view the related record. The link is based on what's set for the Hostname, Port Number and SSL settings in the Workgroup Management System. For example, an IP address is currently listed in the link and you want to use something like "ourcompany.nrtracker.com" instead. To change it, you would replace the IP address in the Hostname property with "ourcompany.nrtracker.com".

Edit Workgroup Settings

To update these settings:

  1. Login to the Workgroup Management System.
  2. Click on the Edit icon to the left of the workgroup.
  3. Make changes to the Hostname, Port Number and SSL settings.
  4. Enter a History Comment and click on the Update Workgroup button.