End a user's session after a specific length of inactivity via the session timeout.

By default, Tracker is set to end a user's session after 12 hours of inactivity. On-premises installations using Floating licenses benefit from this action because floating users are not blocked from accessing the system if a user forgets to click Logoff when done with his/her session. This Knowledge Base article explains how the session timeout can be shortened in on-premises installations.

If you maintain an on-premises installation of NetResults Tracker 6.7.3 or older, please upgrade to the latest version ( download, upgrade instructions ) as soon as possible.

Please upgrade so that your users can continue to access your NetResults Tracker installation with their preferred web browser as they are upgraded (many automatically).

Unless your users are running Internet Explorer or Firefox ESR they are either already being affected or soon will be affected by continued use of an out-of-date version of NetResults Tracker. The details for each supported web browser are below.

Mozilla Firefox 54+

Users who upgrade to Firefox 54+ (planned to be released June 13, 2017) will be unable to login until Tracker is upgraded.

More info: Firefox 53+ Support

Mozilla Firefox ESR 52+

While an upgrade is not required for Firefox ESR as it will stay on version 52 until at least Q1 2018, we do still recommend the upgrade to get the latest Tracker features and fixes.

Google Chrome 59+

Users upgraded to Chrome 59 will see an "unsupported web browser" warning. Users can login after clicking through the warning.

Users upgraded to Chrome 60+ (most likely released early July 2017) will be unable to login until Tracker is upgraded.

More info: Chrome 59+ Support

Apple Safari 10.1

Safari 10.1 users will be unable to login until Tracker is upgraded.

More info: Safari 10.1 Support

Microsoft Edge 15

Users upgraded to Edge 15 by the Windows 10 Creators Update should use NetResults Tracker 6.7.4 for the best experience.

Microsoft Internet Explorer 11

While an upgrade is not required for Internet Explorer 11 users, we do still recommend the it to get the latest Tracker features and fixes.

Version 6.7.4 of NetResults Tracker has been released.

It adds support for the following web browsers:

  • Firefox version 53+ (Tracker 6.7.4 is required for use of Firefox 54+)
  • Chrome version 59+ (Tracker 6.7.4 is required for use of Chrome 60+)
  • Safari 10.1
  • Edge 15

Please review the 6.7.4 feature list for details.

Upgrade instructions and download information are available on the downloads page.

Save time and effort by prepping for a move of your Tracker installation.

Moving your Tracker installation and/or the backend database server can be done seamlessly by getting the appropriate procedure.

The Knowledge Base has information to suit your situation:

Need Help?

Don't see your situation listed above? Do you have questions about a procedure? Contact NetResults Technical Support for assistance.

Let NetResults Host Tracker For You

Want to break free of maintaining your installation? Migrate to the cloud service and let NetResults do the work for you. We have plans that will preserve your existing investment in Tracker licenses. Our Sales department can provide more information.

Set the options in the interface for managing users to suit your environment.

The on-premises version of Tracker includes access to the User Management System (UMS). You can create, edit or delete user accounts as well as manage their access to different workgroups (databases). Let's take a look at different configurations for the options available in this interface.

Single Workgroup

If you only have one workgroup (database), you can set the options as shown below such that users can be added and deleted from the workgroup so the administrator does not need to login to UMS to perform these actions. For the Delete User From Workgroup section, if you would like a user to also be deleted in UMS when they are deleted in the workgroup, check the box for that option.

Singe Workgroup Settings

Multiple Workgroups or Multiple Administrators

The following are the recommended settings if you have:

  • more than one workgroup (database) or
  • multiple administrators (one admin handles Tracker upgrades, multiple workgroups with different administrators)

To allow a user to access a workgroup, there are two steps that need to occur:

  1. The user needs to given access to the workgroup
  2. The user needs to be added to the workgroup

If you want to allow the workgroup administrator to add users without having to login to UMS (perform both steps listed above), check the box for the Add User From Workgroup option. Or, you may prefer to restrict the ability to add users to only an administrator with access to UMS by leaving this option unchecked. That way, the UMS administrator can either:

  • perform both steps needed to give the user access to workgroup


  • they can just give access to the workgroups. Then, each workgroup admin can add the users to the workgroup (and subsequently give them the appropriate privileges) when they are ready.

Multiple Workgroup Settings

For more information on these options, please review the User Account Options section of the Online Help Guide.