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Regulating Response Times

Use the Alerts feature to ensure issues get a timely response.

Alert email notifications can be sent as a reminder in advance of a deadline or to a manager / user group to flag a missed deadline. These alerts can be configured based on the value of a pulldown field. You can set different response time levels such as:

  • Severity 1 tickets trigger an alert within 1 hour
  • Severity 2 tickets trigger an alert within 4 hours
  • Severity 3 tickets trigger an alert within 1 day

Based on Alerts

See more in the video below or get detailed steps in this Alerts Knowledge Base article.