Tracker has a lot in common with the beautiful game's biggest tournament.

FIFA World Cup 2018

Unite People Without Having to Be in the Same Location

You can enjoy the World Cup from the comfort of your own device. The same is true of Tracker. All you need is a browser to access it from anywhere in the world. You don't need a conference room, you don't need a meeting...just login and see what's happening.

See the Stars and Learn New Tricks

Your organization's departments have their own Messi, Neymar or CR7. Tracker gives you a front row seat to their jawdropping customer saves and out-of-the-box solutions. A Tracker report can serve as a meeting agenda for a weekly/monthly staff meeting to review noteworthy actions.

You can also learn what not to do. Since Tracker has a complete & searchable audit trail, it's easy to conduct a post-mortem when needed.

Anything Can Happen

A reversal of fortune can happen in a single flick of the ball in stoppage time. Tracker's alerts & email notifications help you stay on top of changes so you can respond immediately.

Version 7.1.0 of NetResults Tracker has been released.

It adds support for SQL Server 2017 on Linux.

Home and Query page reports include an option to search all fields (not just those in the report).

The new (for 7.0) metrics display engine has been further enhanced with easier to read display of trend metrics and an option to specify precision in floating point display.

Small icons have been replaced with font icons for faster page loading and improved clarity.

It includes version 2 of the webhooks preview. Integrate Tracker with your own or third-party software. Use Notification Rules to custom configure calls from Tracker to other applications at key points in your workflow.

Please review the 7.1.0 feature list for details.

Upgrade instructions and download information are available on the downloads page.

If you maintain an on-premises installation of NetResults Tracker 6.7.3 or older, please upgrade to the latest version ( download, upgrade instructions ) as soon as possible.

Please upgrade so that your users can continue to access your NetResults Tracker installation with their preferred web browser as they are upgraded (many automatically).

Unless your users are running Internet Explorer or Firefox ESR they are either already being affected or soon will be affected by continued use of an out-of-date version of NetResults Tracker. The details for each supported web browser are below.

Mozilla Firefox 54+

Users who upgrade to Firefox 54+ (planned to be released June 13, 2017) will be unable to login until Tracker is upgraded.

More info: Firefox 53+ Support

Mozilla Firefox ESR 52+

While an upgrade is not required for Firefox ESR as it will stay on version 52 until at least Q1 2018, we do still recommend the upgrade to get the latest Tracker features and fixes.

Google Chrome 59+

Users upgraded to Chrome 59 will see an "unsupported web browser" warning. Users can login after clicking through the warning.

Users upgraded to Chrome 60+ (most likely released early July 2017) will be unable to login until Tracker is upgraded.

More info: Chrome 59+ Support

Apple Safari 10.1

Safari 10.1 users will be unable to login until Tracker is upgraded.

More info: Safari 10.1 Support

Microsoft Edge 15

Users upgraded to Edge 15 by the Windows 10 Creators Update should use NetResults Tracker 6.7.4 for the best experience.

Microsoft Internet Explorer 11

While an upgrade is not required for Internet Explorer 11 users, we do still recommend it to get the latest Tracker features and fixes.

Automatically route newly added records to the appropriate assignee using a variety of workflow options.

Route Automatically for All Users

When the Assigned To field is not visible on the Add Page, the new record is assigned to the State Manager. A State Manager is a role where you can select a specific user to be responsible for the records routed to a particular state (step) in the workflow. The Online Help Guide has examples of how state managers can be configured.

State Managers

Route Automatically for Most Users

You might have a set of users who need to be able to pick who should be assigned to the record (e.g. Managers or users who handle special cases). You can show the Assignee field to those users, but hide it from everyone else. This is done using the Field Visibility feature.

Field Visibility

The Administration Help Guide provides a full description about how automatic assignment works.

Monitor performance by running reports that compare dates via the Metrics feature.

Chart Comparing Two Dates

Collect Data as Records are Processed

Time stamp date fields at key points of your process. Then, use this data to generate performance metrics. For example, several date fields are configured in the Product Development template included with Tracker:

  • Date Reported - notes when an issue was created
  • Fix Date - the date and time an issue was fixed
  • Test Date - documents when the fix was tested

To ensure a date is entered into the field, you can either make the field required, forcing a user to enter a date, or you can make use of the field's configuration settings to fill in a date automatically.

When a Record is Added

A date can be captured automatically when a record is added by setting the option called Initialize on Add & Submit to "Yes".

Initialize on Add

When Records Are Processed Using the Task Operation

A date can be set during the Task operation via the Initialize (Reset) option. Set the Initial Value to <Now>.

Initialize on Task

Create Metrics that Compare Date Fields

The Calculate... section of a chart has the option to compare 2 date fields.

Chart option

The Metrics section of the Online Help Guide has more information about creating and running charts.