NetResults Tracker

When a new user is added to Tracker, the time zone, date settings and reports applied to their account by default are based on what's set in the User Preferences section of the Admin interface.

So if you expect to add a number of users from a particular location or area, you can change the time zone and other related settings.

To Check Settings and Change the Defaults

1. Login as Admin and click on the Admin icon.
2. Click on the User Preferences link.
3. Select the user license type: either "Standard/Floating" or "Restricted" and click Continue.

Information on making changes can be found in the User Preferences section of the Online Help Guide.

Existing Users Can Change Their Preferences

Users that have already been added to the system can change their settings using the Preferences link in the upper right of the Home Page.

Show different fields based on a user's role on the Add Page and other areas in Tracker.

For example, in a support or help desk organization you may have the Support/Help Desk Engineers fill out more fields than are shown to the end users. In the image below, what the Support/Help Desk Engineer sees is displayed on the left, the end user's view is on the right. Notice the Support/Help Desk Engineer has more icons in the toolbar and more fields on the form.

Instructions for setting this up are available in the Field Visibility Knowledge Base article.

For no cost other than a little bit of your time, we are currently offering a free tune-up service for your NetResults Tracker Online workgroup or NetResults Tracker on-premises installation.

Just as even the highest quality automobile requires regular service to maintain peak performance, it is best to occasionally review your Tracker configuration to make sure it is meeting the needs of your end users.

Over time your business processes may have evolved, but your Tracker workflow may not have been updated. Perhaps the person who originally configured Tracker is no longer in your group or no one has time to do the work. Maybe you've done several Tracker upgrades, but just haven't had time to integrate the new features into your workflow. Or, maybe your end users have raised some concerns, but you don't know how to reconfigure Tracker to address them. In all of these cases a Tracker tune-up can get things up to speed with minimal effort on your part.

Your tune-up will be performed by a US-based NetResults engineer with a minimum of five years of experience configuring Tracker for our customers (typically a current or former member of our Professional Services group). The process will begin with a review of your requirements, current configuration, and any concerns you have regarding the efficient use of Tracker for your organization. The engineer will then recommend changes you can make to your Tracker configuration to better align it with your current (and planned) uses. And, in many cases, the engineer will actually do the reconfiguration for you (we, of course, have to put some limits on what we can do at no charge). If you would like to take advantage of this offer or just want more information about it, send an email to tuneup@nrtracker.com with the best time and method to contact you (don't forget to include your time zone) and we will get back in touch within one business day.

Introduce NetResults Tracker to another department in your company or to a friend at another company and you can both get a discount on your next purchase. Contact Sales for details.

If your Software Updates and Support (SUS) is current, you are eligible to update to this version for free. You can check your SUS status online to know whether your SUS is current. You can use the online SUS renewal order form to renew your SUS. Contact NetResults Sales if have any questions on your SUS.

If you are still running an earlier release, please see what we have added (features and fixes) since then.