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Show Fields Based On Role

Show different fields based on a user's role on the Add Page and other areas in Tracker.

For example, in a support or help desk organization you may have the Support/Help Desk Engineers fill out more fields than are shown to the end users. In the image below, what the Support/Help Desk Engineer sees is displayed on the left, the end user's view is on the right. Notice the Support/Help Desk Engineer has more icons in the toolbar and more fields on the form.

Compare What Each User Sees

Instructions for setting this up are available in the Field Visibility Knowledge Base article.