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Advanced Queries

Create intricate queries using AND, OR, NOT and other features available in Advanced Queries.

Advanced queries are useful for combining conditions into a single query. For example, the report below will return support tickets that meet any of the following conditions:

  • Newly added ticket (new tickets are routed to Reported state)
  • Active ticket with Severity 1
  • Escalated ticket

Advanced Query

Options only available in Advanced Queries:

  • OR and NOT conditions
  • Group query phrases using parentheses
  • Ability to search for empty Date, Text or TextArea fields.

Refer to the Advanced Queries section of the Online Help Guide for instructions for creating an advanced saved query.