Create intricate queries using AND, OR, NOT and other features available in Advanced Queries.
Advanced queries are useful for combining conditions into a single query. For example, the report below will return support tickets that meet any of the following conditions:
- Newly added ticket (new tickets are routed to Reported state)
- Active ticket with Severity 1
- Escalated ticket
Options only available in Advanced Queries:
- OR and NOT conditions
- Group query phrases using parentheses
- Ability to search for empty Date, Text or TextArea fields.
Refer to the Advanced Queries section of the Online Help Guide for instructions for creating an advanced saved query.