Use these strategies to gather information from and communicate updates to your end users more efficiently.
Collect Key Information Automatically
The Auto-Fill feature can get browser version, operating system and other pieces of information from the end user automatically on the Add and Submit pages. This blog post has the details.
Allow Reporter to Add More Later
You can configure an Update transition to allow the reporter to add more detail or attach a file or screenshot after submitting their request. Check out this Knowledge Base article for the steps to set this up.
Send Automatic Status Updates
Users who report issues or request enhancements can get email notifications to keep them up to date on the status of their request. Unregistered users can be notified by adding a per-record email address. Users with an account can be notified by including "Reporter" in email rules.
