Allow Users to Reset a Forgotten Password

Allow users to reset their own password without administrator intervention.

The Enable Reset Password option is available in the Login Options section. This will display a "Forgot Your Password?" link on the Login Page.

Users can set up a security question and answer that can be used to reset their password at a later time.

Enable the Reset Password Option

1. Login as Admin and click on the Admin icon.
2. Click on the Login Options link.
3. In the Password Settings section, select "Yes" for "Enable Reset Password".
4. Click OK to save the change.

User Setup

Advise your users to do the following to set up this option before it is needed:

1. Login to Tracker.
2. Click on the Preferences link in the upper right corner of the Home Page.
3. In the Reset Password section, enter values in the Security Question and Answer options, then click OK to save them.

Reset a Password

Use the If you forget your password steps in the User Help Guide.