NetResults Tracker

Allow users to reset their own password without administrator intervention.

The Enable Reset Password option is available in the Login Options section. This will display a "Forgot Your Password?" link on the Login Page.

Users can set up a security question and answer that can be used to reset their password at a later time.

Enable the Reset Password Option

1. Login as Admin and click on the Admin icon.
2. Click on the Login Options link.
3. In the Password Settings section, select "Yes" for "Enable Reset Password".
4. Click OK to save the change.

User Setup

Advise your users to do the following to set up this option before it is needed:

1. Login to Tracker.
2. Click on the Preferences link in the upper right corner of the Home Page.
3. In the Reset Password section, enter values in the Security Question and Answer options, then click OK to save them.

Reset a Password

Use the If you forget your password steps in the User Help Guide.

Access to Tracker can be restricted by IP address. This is done by specifying either single IP addresses or ranges to note which are allowed to access Tracker. You can customize the message a user will see if they are denied access based on their IP address.

For more detail, check out the IP Address Restrictions information in the Online Help Guide.

Enable rules for passwords to be reset and require specific content.

Force Passwords to be Reset Periodically

You can force users to reset their Tracker password after a certain number of days.

Configure Rules for Password Content

Rules such as minimum password length or a minimum number of numerals or special characters can be customized.

Password Options can be set in the Login Options section.