Give your customers, partners or vendors the ability to check the status of their tickets at any time.
End users that need to monitor the progress of the tickets they've reported can make use of Restricted user accounts. Restricted users are automatically set up to show only them the tickets they've reported, preventing users from seeing tickets that belong to other customers or contain internal information. This is done without any extra set up by the Administrator.
You can customize the fields displayed on the Add Page and these can be different than what internal users see (e.g. have these user fill out fewer fields than internal users).
Provide options for these users to provide more information or close a request that's no longer needed.
Check out the following video for more information about Restricted Users.