What you'll need to know if you have a server failure.
The main components of your Tracker installation are:
- Web Server - this is the server where the Tracker software is installed
- Database Server - A separate database server is not is use if you are using Access. For SQL Server or Oracle, it may be located on the same server as your web server or it may be remote.
To recover from a server failure, you'll need:
- backup copies of the databases for the Workgroup Management System & User Management System
- backup copies of the workgroup databases and their corresponding file attachments
This Knowledge Base article explains where to find these items.
Depending on the specifics of your situation, one of the following articles might be needed to set up your installation on a different server.
- Move a Tracker Installation with Access databases
- Move a Tracker Installation with SQL Server or Oracle databases
Need Help?
Not sure what procedure to use to recover your installation? Contact NetResults Technical Support for assistance.
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Want to break free of maintaining your installation? Migrate to the cloud service and let NetResults do the work for you. We have plans that will preserve your existing investment in Tracker licenses. Our Sales department can provide more information.