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Trend Reports

Build a chart to help you identify trends in your data.

Add Rate by Product

Create a line chart, select the date range and break down the data by a pulldown, if desired.

The sample above shows the monthly rate of issues reported against various products.

Use a Saved Query as a Filter

You can select a saved query that will limit the data included in the chart. The Default Input Records option in the sample below shows we've selected a saved query that will only show tickets reported by Company A in the chart.

Close Rate Parameters

Here's the resulting chart.

Company A Close Rate

Steps for creating a chart can be found in the Metrics section of the Online Help Guide.