Provide a form for submitting RMA requests and use Tracker's notification features to keep all parties informed throughout the process.
RMA Request Form
Utilize the Submit Page for fielding RMA requests. Customize the fields to gather every piece of information needed to process the request. Add your logo & choose a color scheme to echo the look & feel of your web site.
Set Multiple Response Time Thresholds
Tracker's Alerts feature allows you to set different response time deadlines based on product, severity, request type or another pulldown field on the form. For example, Product A requests require a 1 day response time, but response time for Product B requests is 1 week.
Status Updates
The requester can get status updates via email as the request is processed. Configure email rules to determine when emails are triggered and the content that will be included.
Or, you can allow users to login and check status at any time with a Restricted user account.
Search
Locate a request using RMA#, serial number, contact information, key words or via other fields you configure.
Multiple Workflow Paths
Configure the workflow with multiple paths (e.g. one path for replacements, another for repairs).
Need Help?
If you need some pointers to getting started or have some questions about your situation, contact Technical Support Support. Or, you can have our Professional Services team set it up for you.