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Track Time Spent on an Issue

Use a field to track how much time was spent working on an issue.

Perhaps you need to keep track of time spent by your developers or support / help desk engineers for billing purposes. This can be done using a Floating Point or Integer field.

Configure a Float or Int Field

Prompt users to fill in the time they spent when they mark an issue as completed.

Configure the Task Field

You can generate metrics with this data.

Average Fix Time Chart

For more detail on how to create this field, check out the Track Time Spent Knowledge Base article.