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Turnaround Time

Monitor performance by running reports that compare dates via the Metrics feature.

Chart Comparing Two Dates

Collect Data as Records are Processed

Time stamp date fields at key points of your process. Then, use this data to generate performance metrics. For example, several date fields are configured in the Product Development template included with Tracker:

  • Date Reported - notes when an issue was created
  • Fix Date - the date and time an issue was fixed
  • Test Date - documents when the fix was tested

To ensure a date is entered into the field, you can either make the field required, forcing a user to enter a date, or you can make use of the field's configuration settings to fill in a date automatically.

When a Record is Added

A date can be captured automatically when a record is added by setting the option called Initialize on Add & Submit to "Yes".

Initialize on Add

When Records Are Processed Using the Task Operation

A date can be set during the Task operation via the Initialize (Reset) option. Set the Initial Value to <Now>.

Initialize on Task

Create Metrics that Compare Date Fields

The Calculate... section of a chart has the option to compare 2 date fields.

Chart option

The Metrics section of the Online Help Guide has more information about creating and running charts.