NetResults Tracker

Point the Help icon to your own documentation or other link to guide users on your process.

When a user clicks on the Help icon in the Button Bar, it can display a page or document that gives the user more information to assist them with how they use Tracker. For example, if you use Tracker to provide customer support, the Help link can provide more information about the information you need from them when they open a ticket.

You can configure a different link for Restricted Users (e.g. customers, vendors, other users external to your company) than the one you show to Standard Users.

To set the link:

1. Login as Admin and click on the Admin icon.
2. Click on the General Preferences link.
3. Scroll down to the Help Options section.
4. Enter the desired link for Custom Help Link for Restricted Users and/or Custom Help Link for Standard Users.
5. Click OK to save the change.

This option does not apply to members of the Admins user group.

Additional Help Options are described in the Online Help Guide.

A configuration tip for pulldowns with hundreds of option menu items.

A Pulldown field with 100+ option menu items can benefit from being set to use the Search style because it can be searched using key words to quickly locate the desired value.

To configure a Pulldown field to use the Search style:

1. Login as Admin and click on the Admin icon.
2. Click on the Fields link.
3. Click on the Edit button to the left of a Pulldown field.
4. Set Display Style to "Search" and click OK.

Details on the options available for Pulldown fields can be found in the Online Help Guide.

Configure fields in your QA process to help measure and analyze performance.

Track Time Spent

There are different ways to track how much time was spent on testing. You can set up a Floating Point or Integer field as described in this Knowledge Base article so QA Engineers can enter how much time was spent testing a fix.

Or, you can run a chart that compares the date an issue was fixed with the date it was tested. The chart can calculate this by comparing date fields or when the issue was in particular workflow states. Create a chart using the Metrics section of the Online Help Guide.

Note Who Tested Each Issue

Setting up a field to save which QA Engineer tested each issue allows you to report on how many issues were tested by each QA Engineer. The User Pulldown Knowledge Base article provides steps for setting this up.

Categorize Items That Fail Testing

Classifying the items that fail testing can help you identify trends and address them.

To add a Pulldown field:

1. Login as Admin and click on the Admin icon.
2. Click on the Fields link.
3. Click on the Add Field button.
4. Select Pulldown as the type and click Continue.
5. Make selections for the options available for Pulldowns
6. Click OK to save the new field.
7. Click on the Manage Forms for This Field button.
8. Click on the desired form and click Add.
9. Add option menu items to the field.

Allow users to add information to a large text field while protecting the data that was already entered.

TextArea fields can be used for comments, conversations, explanations... anything that involves large blocks of text. When a record is updated using the Task operation, the field can be configured to keep existing data safe via the following properties:

• Append: Setting this option to "Yes" will only allow information to be added to the field.
• Show Current Text: This option will display the field so the user can see what's already been entered into the field.

To set these properties:

1. Login as Admin and click on the Admin icon.
2. Click on the Workflows link.
3. Select the desired workflow in the pulldown at the top.
4. Locate the State section and click on the Manage link to the right.
5. Click on the state that contains the transition you wish to modify, then click on the Transitions button.
6. Click on the Task Fields button.
7. Click on the desired field, then click on the Edit button.
8. Set Append and Show Current Text to "Yes" and click Update to save the changes.

More information about Task Field Properties for TextArea fields can be found in the Online Help Guide.

A field used on more than one form can have different properties on each.

The Product field is required on the Support Ticket (left) and optional on the Product Development Issue forms below.

By default, a field uses global field properties. These are the options as set when you click on the Admin icon, click on the Fields link and click on the Edit button to the left of a field. However, you can set the field to use different properties using the steps below.

To set a field to use different properties on a specific form:

1. Login as Admin and click on the Admin icon.
2. Click on the Fields link.
3. Click on the Forms button to the left of the field.
4. Click on the form, then click on the Edit button.
5. UNcheck the Use Global Field Properties box at the top.
6. Make changes to the field properties, then click OK to save them.

The list of forms that includes this field indicates which forms are using global properties with a *.