on-premises tips users

Add a user that was previously deleted.

To restore a user:

  1. Login as Admin and click on the Admin icon.
  2. Click on the User Accounts link.
  3. Click on the Add User button.
  4. Click on the Add Existing Users link in the upper right corner.
  5. Users available to be restored will be listed. Click on the user, select any user groups to which you want to add the user, then click on the Add button.
  6. Click OK to confirm that you want to restore the user.

Existing Users

User Not Available to Restore

In on-premises installations, the user may not be available on the Existing Users list due to the User Management System configuration for deleting user accounts. If the Delete User option is checked, that indicates that a user will also be deleted from UMS when it is deleted from the User Accounts section of a workgroup. Uncheck this option if you want users deleted from a workgroup to remain in UMS.

UMS Options

on-premises tips workflow

End a user's session after a specific length of inactivity via the session timeout.

By default, Tracker is set to end a user's session after 12 hours of inactivity. On-premises installations using Floating licenses benefit from this action because floating users are not blocked from accessing the system if a user forgets to click Logoff when done with his/her session. This Knowledge Base article explains how the session timeout can be shortened in on-premises installations.

featured on-premises

If you maintain an on-premises installation of NetResults Tracker 6.7.3 or older, please upgrade to the latest version ( download, upgrade instructions ) as soon as possible.

Please upgrade so that your users can continue to access your NetResults Tracker installation with their preferred web browser as they are upgraded (many automatically).

Unless your users are running Internet Explorer or Firefox ESR they are either already being affected or soon will be affected by continued use of an out-of-date version of NetResults Tracker. The details for each supported web browser are below.

Mozilla Firefox 54+

Users who upgrade to Firefox 54+ (planned to be released June 13, 2017) will be unable to login until Tracker is upgraded.

More info: Firefox 53+ Support

Mozilla Firefox ESR 52+

While an upgrade is not required for Firefox ESR as it will stay on version 52 until at least Q1 2018, we do still recommend the upgrade to get the latest Tracker features and fixes.

Google Chrome 59+

Users upgraded to Chrome 59 will see an "unsupported web browser" warning. Users can login after clicking through the warning.

Users upgraded to Chrome 60+ (most likely released early July 2017) will be unable to login until Tracker is upgraded.

More info: Chrome 59+ Support

Apple Safari 10.1

Safari 10.1 users will be unable to login until Tracker is upgraded.

More info: Safari 10.1 Support

Microsoft Edge 15

Users upgraded to Edge 15 by the Windows 10 Creators Update should use NetResults Tracker 6.7.4 for the best experience.

Microsoft Internet Explorer 11

While an upgrade is not required for Internet Explorer 11 users, we do still recommend it to get the latest Tracker features and fixes.

on-premises releases

Version 6.7.4 of NetResults Tracker has been released.

It adds support for the following web browsers:

  • Firefox version 53+ (Tracker 6.7.4 is required for use of Firefox 54+)
  • Chrome version 59+ (Tracker 6.7.4 is required for use of Chrome 60+)
  • Safari 10.1
  • Edge 15

Please review the 6.7.4 feature list for details.

Upgrade instructions and download information are available on the downloads page.

on-premises tips

Save time and effort by prepping for a move of your Tracker installation.

Moving your Tracker installation and/or the backend database server can be done seamlessly by getting the appropriate procedure.

The Knowledge Base has information to suit your situation:

Need Help?

Don't see your situation listed above? Do you have questions about a procedure? Contact NetResults Technical Support for assistance.

Let NetResults Host Tracker For You

Want to break free of maintaining your installation? Migrate to the cloud service and let NetResults do the work for you. We have plans that will preserve your existing investment in Tracker licenses. Our Sales department can provide more information.